Orientations for new volunteers will be held:
Wednesday November 12 and 19
Tuesday November 16
Thursday November 18
Please complete and submit a volunteer application prior to orientation.
Click here to check out Tax Site volunteer job descriptions
We will be recruiting tax site volunteers all year for the 2009 tax season, click here for an application.
Click here to see Tax Site Volunteer Frequently Asked Questions
This year's tax site will be open:
Tuesdays at Community Action Duluth from 5-9pm
Wednesdays at Duluth's Memorial Park from 3-8pm
Saturdays at Community Action Duluth from 9am-1pm
If you would to learn more about this exciting, rewarding and fun opportunity, please call Community Action Duluth @ 726-1665.
Community Action Duluth opened a new site this year just for people with dependents. This site was in West Duluth at Memorial Park – 5315 Grand Ave and catered to busy families by offering appointments. This greatly reduced the waiting times for our customers. We also offered free child care for people who were getting their taxes done. Also at this site were credit counselors from LSS Financial Services who could pull free credit reports for our customers and met with them individually to review their reports and discuss ways they could improve their credit. |
Friendly tax site volunteers reviewing taxes
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Tax site volunteer prepares taxes for a customer |
This site also accepted some walk-in customers with dependents. The new site greatly increased the total number of customers served by Community Action Duluth. The average refund at this site was over $2,700.
Also new this year was the Express Refund Loan and Savings Program with our partners Northern Communities Credit Union and AccountAbility MN.
This program allowed our customers to get the federal part of their refund usually within 24 hours of getting their taxes done, at no cost. There were neither fees nor interest charges for this service. Everyone receiving an Express Loan also received a free savings account at Northern Communities Credit Union which is conveniently located across from the Memorial tax site or at the Government Services Building downtown. We also offered savings accounts to anyone at the tax site even customers who did not choose to get an Express Loan. This service has enabled our customers who did not have any savings account to take a step toward financial stability. |
Here are comments from some of this year's volunteers:
"I truly felt like I was making a difference" |
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"The volunteers were great to work with an the clients were so appreciative. I had a great experience" |
"I loved volunteering at the tax site. The people I worked with were great! The people we served are great! The food was great!" |
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"The first return I did was for a young couple that just found out they were going to have a baby. The excitement they had when finding out they were getting a refund was enough to get me hooked on trying to help people through free tax prep." |
"I met other great volunteers, I learned a lot about tax law. I also learned a lot about the struggles of people trying to get by on several part-time jobs and other challenges." |
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"I enjoyed the volunteers and their great spirit and dedication. It was fun to help families receive the Earned Income Tax Credit refunds." |
Results from this year's hard work:
1200 returns prepared-
902 at Community Action Duluth;
298 at Memorial Park
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Total of nearly $2 Million in state and federal refunds |
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Average Refunds:
Community Action Duluth- $1,085
Memorial Park-$2,700
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Average Adjusted Gross Incomes:
Community Action Duluth- $13,849
Memorial Park- $14,524 |
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110 new savings accounts opened at Northern Communities Credit Union 83 of these people received no-interest, no-fee
Express Refund Loans
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52 people received
Credit Counseling from Lutheran Social Services |
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