Engaging our community to end poverty

Employment

Your skills may be just what we need. We believe that diversity of background and perspective are strengths, and seek to continue to grow a diverse, highly committed, skilled and collaborative staff.

Benefits for full-time staff (year-round) include:

  • Paid time off (PTO)
  • Holiday pay
  • Health, dental and life insurance
  • 403b with up to 5% match after one year
  • Access to an Employee Assistance Program

Benefits for part-time staff and seasonal workers include:

  • Paid time off (PTO)
  • Holiday pay

Community Action has flexible hours and schedules for most staff and we are closed on Friday afternoons in the summer.


Current Openings

Community Health Worker

COMMUNITY ACTION DULUTH

POSITION DESCRIPTION

Position

Community Health Worker

 Reports to

Program Director

Organizational Mission

To empower and engage our community to eliminate poverty, and to create prosperity and equity in the lives of the people we serve.

Position Description

Community Health Workers (CHWs) are frontline public health workers (often without specialized medical training) who are trusted members of and /or have an unusually close understanding of the community they will serve.   This trusting relationship enables CHWs to serve as a liaison/link/intermediary/navigator/care coordinator between systems of care (health/social services) and the community served in order to increase access to services and to improve the quality and cultural competence of service delivery. Most of the CHW’s role is direct one-to-one work with participants, helping them to achieve personal and health goals.  CHWs will also build community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy. 

This is a grant-funded, 40 hour per week position.  This position is non-exempt with a range of working hour options that span between 7am-8:30pm Monday – Friday.  Benefits include: PTO, holiday pay, health, dental and life insurance, 403b with company match and access to an Employee Assistance Program

Core Functions

The core tenants of the Community Health Worker position include but are not limited to: 

  1. Foster an Open, Welcoming Environment that Exemplifies Radical Hospitality and Service
    • Greet and welcome all guests with empathy, kindness, patience and service
    • Work to understand participant’s experiences, and be open and responsive to needs
    • Answer phones, return messages, make appointments and respond to emails promptly
    • Learn agency and community resources and contacts
    • Make appropriate and coordinated referrals and connections when necessary
    • Handle complaints and criticism from participants and constituents politely and with grace
      1. Refer unsatisfied participants/constituents to supervisor or the Director of Human Resources
  1. Ensure Participant Success by practicing the 7 Community Health Worker Roles

Important Grant Goals : 1) Enroll 40 Participants into CHW services, Create and work on 120 Pathways Plans for Participants to meet their goals.  2) Demonstrate 75% of participant have improved access and connection to health and social services and 65% demonstrate improved health status

Role 1:  Bridge the gap between community and the health/ social service systems through education and promotion

Role 2:  Navigate health/human services with participants through reminders, linkages, follow-ups, referrals, enrollments, service coordination, appointment attending, & transportation assistance to appointments.

Role 3:  Advocate for individual/community needs involving participants in self and community advocacy when possible

Role 4:  Provide Direct Services / Help Participants accomplish goals and Complete Pathways plans

  1. Promote wellness by providing culturally appropriate health information to clients and providers
  2. Educate clients on disease prevention
  3. Assist clients in self-management of chronic illnesses and medication adherence
  4. Provide individual social and health care support
  5. Organize and/or facilitate support groups
  6. Refer and link to preventive services through health screenings and healthcare information
  7. Conduct health related screenings

Role 5:  Build individual and community capacity to achieve wellness and address the social determinants of heath

Role 6: Track individual progress and record results using identified CHW pathways and reporting tools

Role 7: Work with Duluth Community Health Worker Partnership for support, resources, coordination and guidance 

  1. Teamwork and Collaboration are an important aspect of this position.

 

Strategic Vision + Measureable outcomes

 Expectations:

65% of time should be spent working directly 1:1 with participants

25% of time should be spent working building community, making resource connections, doing group health related events, training, participating in CHW coalition meetings and promoting CHW and CAD services though outreach.

There’s a possibility that up to 40% of a normal work week might happen outside the office.

10% of time should be spent on reporting

 Working Conditions

This position is non-exempt with flexible working hour options that should span between 7am-8:30pm Monday – Friday. The nature of this position may include some weekend hours. The starting wage for this position is $16/hour. Benefits include: PTO; holiday pay; health, dental and life insurance; 403b; and access to an Employee Assistance Program.  

Qualifications

Required qualifications:

                Experience demonstrating autonomy and initiative

Philosophical agreement with agency mission

Strong communication skills, both written and oral

Demonstrated ability to work with the people from diverse backgrounds

Demonstrated ability to provide services in a culturally sensitive manner. 

Proficient in Microsoft Office

Ability to work collaboratively with team members, and fellow employees

Reliable transportation

High School diploma or equivalent

Extensive knowledge of Duluth’s community resources and supports

 

Preferred qualifications:

Previous work experience in the social services sector

Certification as a Community Health Worker

Experience using data entry systems

Previous experience in community health

Other:

Occasional evening hours will be required for this position

Continuing education and training provided as needed

               Travel may be required for training or conferences

The ideal candidate is passionate about empowering participants; has a deep understanding of poverty and systemic barriers; values diversity and culture; recognizes that all people are intrinsically whole beings who hold the solutions within them. The ideal candidate also is detail oriented and can work comfortably within complex systems and accurately collect and enter data. The most content and successful employees at Community Action Duluth embody the following characteristics: Passionate, autonomous, creative, hard-working and flexible.

We require a cover letter, resume and three references via e-mail to jobs@communityactionduluth.org with “Community Health Coach” in the subject line. Please also indicate how you heard about the position opening.

Community Action Duluth is proud to be an Equal Opportunity Employer. We believe that diversity of background and perspective are strengths.  We seek to continue to grow a diverse, highly committed, skilled, and collaborative staff. 

 Last Date of Description Review

October 5, 2018

Accounting Clerk

COMMUNITY ACTION DULUTH POSITION DESCRIPTION

Position Accounting Clerk

Reports to:  Accounting Manager

Organizational Mission:  To empower and engage our community to eliminate poverty, and to create prosperity and equity in the lives of the people we serve. 

Position Mission:  To place employees and participants first in everything, by exemplifying radical hospitality (empathy, kindness and patience) while providing logistical and administrative support to staff and the Accounting Manager.

Commitment to Values: To uphold, commit to, grow in and hold yourself and your fellow co-workers accountable to the organizational values of: Respect, integrity, cultural competence and optimism; as well as the organization’s commitment to: Anti-racism, public policy and community engagement-based work. 

Core Functions: The core tenants of the Accounting position include but are not limited to:

  • Foster an Open, Welcoming Environment that Exemplifies Radical Hospitality and Service
  • Greet and welcome all guests and employees with empathy, kindness, patience and service
  • Answer phones, return messages and make referrals when necessary
  • Handle complaints and criticism from participants and employees by returning all phone messages and emails promptly (within 1 business day unless out of the office)
  • Refer unsatisfied participants, partners and constituents to the Accounting Manager, Director of Programs or Director of Human Resources
  • Provide Administrative and Operational Support within the Accounting Department including duties of Payroll Clerk, A/P Clerk and A/R Clerk
  • Maintain paper and electronic files for both previous and current years
  • Communicate with vendors through phone, fax, e-mail and letters
  • Support the On-boarding process for new employees by reviewing benefit information
  • Enroll employees in benefits programs and provide necessary updates to status
  • Accurately enter employee information into QuickBooks and reporting systems
  • Post debit and credit card transactions
  • Enter deposits into accounting software
  • File payroll taxes on a pay period basis
  • Pay quarterly Minnesota Unemployment Fee
  • Print, verify, and submit employee checks for signatures
  • Code invoices with correct class/grant name, account number, department and amount
  • Ensure that billing is done in a timely manner and in accordance with the grant due dates on bills
  • Process and run payroll checks, while looking for any wage deductions and/or garnishments
  • Generate payroll reports every pay period
  • Process and distribute W-2s for employees and 1099s for vendors/independent contractors at end of the calendar year
  • Ensure all employees have W-4s and vendors have W-9s
  • Reconcile accounts and prepare reports for Accounting Manager. 

Office Management Support

  • Provide support to the Receptionist position
  • Fill-in in times when the Receptionist is at lunch or on PTO
  • Answer phones
  • Sort mail
  • Administrative duties as requested.

 Success in the Accounting Clerk Position Looks Like:

  • A warm, friendly, open environment for participants, staff, volunteers and partners
  • Placing the needs of employees & participants at the center of decisions and actions
  • Efficient systems and processes that maximize the use of resources
  • Openly communicating concerns and success with the Accounting Manager, the Executive Director and Leadership Team.

Review Process:

The Accounting Clerk will receive an annual review by the Accounting Manager, and may participate in peer review processes. 

 Working Conditions:

This position is non-exempt with flexible working hour options that may span between 7:00am and 6:00pm Monday thru Friday.   Also we observe modified summer hours, with a half day on Friday during the summer. 

Compensation

$16-$17 per hour depending on experience and qualifications

Benefits include:

PTO, holiday pay, health, dental and life insurance, 403b with company match and access to an Employee Assistance Program.

Qualifications

  • High school diploma/GED ; 2 year Accounting degree preferred
  • Minimum of one year of payroll experience
  • Accounts Receivable and Accounts Payable experience
  • Familiarity with Quick Books
  • Strong attention to detail
  • Good communication skills and ability to be diplomatic
  • Reliable

Applications will not be considered without cover letter, resume and 3 professional references. Please send materials via e-mail to jobs@communityactionduluth.org and put “POSITION TITLE” in the subject line. Please also indicate how you heard about the position opening.

Community Action Duluth is proud to be an Equal Opportunity Employer. We believe that diversity of background and perspective are strengths.  We seek to continue to grow a diverse, highly committed, skilled, and collaborative staff.

Receptionist

COMMUNITY ACTION DULUTH POSITION DESCRIPTION

Position

Receptionist

 Reports to

Executive Director

Organizational Mission

To empower and engage our community to eliminate poverty, and to create prosperity and equity in the lives of the people we serve.

Position Mission

To place participants first in everything, by exemplifying radical hospitality (empathy, kindness and patience) while providing logistical and administrative support to staff and volunteers as well as seasonal tax site coordination.

Commitment to Values

To uphold, commit to, grow in and hold yourself and your fellow co-workers accountable to the organizational values of: respect, integrity, cultural competence and optimism; as well as the organization’s commitment to: anti-racism, public policy and community engagement work

Core Functions

The core tenets of the Receptionist position include but are not limited to: 

  1. Foster an Open, Welcoming Environment that Exemplifies Radical Hospitality
    • Greet and welcome all guests and staff
    • Answer phones, return messages and make referrals
    • Handle complaints and criticism from participants and constituents
      1. Refer unsatisfied participants and constituents to Executive Director
  1. Provide Administrative and Operational Support
    • Respond to requests from the Executive Director (duties as assigned)
    • Attend monthly board meetings
    • Compile, edit and distribute board meeting notes, board packets and board manuals
    • Manage organizational e-mail accounts: mail@communityactionduluth.org and jobs @communityactionduluth.org respond accordingly
      1. Assist HR in posting job openings and managing incoming applications and responses;        filing qualified applications for review on the S drive and sending reply letters to applicants
    • Edit correspondence, grants and marketing materials as requested
    • Process incoming mail and outgoing mail and prepare agency deposits
    • Update staff listed in the copier
    • Add new employee names to the phone directory
    • Manage organizational use of space for new hires and programs
    • Miscellaneous duties include but not limited to: ordering food for meetings or trainings; scheduling interviews; changing main phone message; contacting board members when needed
    • Open and close the office at the beginning and end of the day/excluding when nightly programs are conducted
  2. Handle Vendor Relations
    • Serve as the main contact for, as well as ordering, upkeep and maintenance of:
      1. Phone systems
      2. Mail machine
  • Printer, copier/fax/scanner
  1. Internet provider

Success in the Receptionist Position Looks Like

  1. A warm, friendly, open common space environment for participants, staff, volunteers and partners
  2. Participants’ success as a result of customer feedback results
  3. Placing the needs of participants, staff and volunteers at the center of decisions and actions
  4. Efficient systems and processes that maximize the use of resources
  5. Healthy, productive and proactive coordination with Tax Site staff/volunteers, ED and Board
  6. Openly communicating concerns and success with the Executive Director

Review Process:

Annually, the Receptionist will be requested to participate in a peer-review of the Executive Director

Working Conditions

This position is non-exempt with flexible working hour options that must span between 8am – 4:30pm Monday – Friday

Can include a ½ or 1 hour lunch

CAD observes summer hours: ½ days on Fridays (Mon-Thurs hours will be adjusted for a 40 hour week)

Compensation

$15 per hour

Benefits include:

PTO, holiday pay, health, dental and life insurance, 403b with company match and access to an Employee Assistance Program.

Qualifications

  • High school diploma/GED
  • 2 years of receptionist experience
  • Proficient in: Microsoft Word, Excel & Outlook
  • Articulate
  • Strong writing skills
  • Strong attention to detail
  • Good communication skills and ability to be diplomatic
  • Ability to work both independently and within a group
  • Reliable & Resilient

Preferred

  • Associate Degree
  • 3-5 years office experience

Applications will not be considered without cover letter, resume and 3 professional references. Please send materials via e-mail to jobs@communityactionduluth.org and put “POSITION TITLE” in the subject line. Please also indicate how you heard about the position opening.

Community Action Duluth is proud to be an Equal Opportunity Employer. We believe that diversity of background and perspective are strengths.  We seek to continue to grow a diverse, highly committed, skilled, and collaborative staff.

Last Date of Description Review

December 2018

Community Action Duluth is proud to be an Equal Opportunity Employer.