Employment

We currently have the following positions available.

Position

Tax Site Part-Time Seasonal Volunteer Coordinator

 

Reports to

Manager of Tax Services and Development

 

Organizational Mission

To empower and engage our community to eliminate poverty, and to create prosperity and equity in the lives of the people we serve.

 

Position Mission

To place participants first in everything you do, by exemplifying radical hospitality (empathy, kindness and patience) while providing program oversight for the Tax Site Program.

Core Functions

The core tenets of the Tax Site Volunteer Coordinator position include but are not limited to:

 

  • Tax Law Expertise During Tax Clinics 

    • Host team huddle with volunteer screeners/assemblers to inform them of tax law changes, software issues, and common mistakes made by volunteers.

    • Answer tax law questions from volunteers as one of two tax law experts available.

    • Review returns when there are too few volunteer reviewers.

    • Complete e-filing of returns.

  • Volunteer Communication

    • Send regular emails to remind volunteers about of the schedule before each clinic.

  • Volunteer Training

    • Stay up-to-date on tax law changes.

    • Complete lesson plans for tax training clinics with updated information as tax law changes.

    • Teach lessons to volunteers.

  • Recruitment/planning

    • Assist with recruiting new volunteers through educational institutions and volunteer referrals.

    • Assist with planning tax season by gathering/updating documents and contributing new ideas.

  • General

    • Answer taxpayer phone calls to address questions about tax site procedures and tax law questions.

    • Contribute ideas to improve the program during regular team meetings.

    •  Attend all webinars from the IRS, the Minnesota Department of Revenue, and Taxslayer.

 

Working Conditions

This position is non-exempt with flexible working hour options that should span between 1:00 pm-9:00 pm Monday – Friday, and 7:00 am-1:00 pm Saturdays during tax season (Dec-Jan training, Jan – Apr clinics). The salary for this position ranges between $16-17/hour.

 

To Apply

Please submit a resume, a cover letter providing a narrative of your experience and goals, and up to three professional references. Application materials may be submitted anywhere this position is posted or to jobs@communityactionduluth.org

 

Community Action Duluth is proud to be an Equal Opportunity Employer. We believe that diversity of background and perspective are strengths.  We seek to continue to grow a diverse, highly committed, skilled, and collaborative staff. 

Position  

Bridge to Employment: MFIP Employment Counselor  

 

Reports to 

Coaching and Counseling Program Manger 

 

Organizational Mission 

To empower and engage our community to eliminate poverty, and to create prosperity and equity in the lives of the people we serve.  

 

Position Mission 

To place participants first in everything you do, by exemplifying radical hospitality (empathy, kindness, and patience) while providing one-to-one coaching and advocacy and coordinating efforts with other CAD programs and connections to programs/services within the community. To provide participants the coaching and advocacy they need to comply with the MFIP program and to become self-sufficient for 3 years or longer. 

 

Commitment to Values 

To uphold, commit to, grow in and hold yourself and your fellow co-workers accountable to the organizational values of respect, integrity, cultural competence and optimism; as well as the organization’s commitment to: anti-racism, public policy and community engagement-based work.  

 

Core Functions 

The core tenets of the Bridge to Employment MFIP Employment Counselor include but are not limited to: 

 

  1. Foster an Open, Welcoming Environment that Exemplifies Radical Hospitality and Service 

  • Greet and welcome all guests with empathy, kindness, patience, and service  

  • Answer phones, return messages and make referrals when necessary  

  • Handle complaints and criticism from participants and constituents

    • Refer unsatisfied participants and constituents to the Coaching and Counseling Supervisor 

 

   2. Empower Participants through Service Connections  

  • Foster a high level of commitment to service, CAD’s mission, and commitment to values by exemplifying service in everything you do 

  • Assess comprehensive needs and goals of participants and their families.  

    • Partner and assist in connections to CAD programming  

    • Partner and assist in connections to St. Louis County Employment Services and community resources 

  • Coach and advocate for participants in education, employment, and financial goals, with the goal of transitioning off MFIP services (where applicable) and into self-sufficiency  

    • Coach participants to be successful in the workplace and work with interactions with other programs and service providers 

 

   3. Ensure Outcomes for Participant Success and Program Viability 

  • Coordinate, track and ensure programmatic outcomes for participants 

  • Ensure timely data entry in all applicable tracking programs 

  • Strive to exceed funder expectations in outcomes achieved 

 

Time Allocation  

60% of time (24 hours) will be interacting with Bridge Participants to create employment plans, complete required assessments, and other documentation. Informing and connecting participants with training, education, other supportive services, and cultural activities in the community. Other duties as needed for the smooth operation of the Bridge Program 

 

20% of time (8 hours per week) to provide advocacy, problem solving and mentoring to participants. Organize cultural events for participants as needed 

 

20% of time (8 hours per week) to enter participant information into necessary data systems. Organize files, manage caseload, etc. 

 

Success in the Bridge to Employment MFIP Employment Counselor Position looks like: 

  1. Participants’ success in both customer feedback results and programmatic outcomes.  

  2. Placing participants’ needs at the center of all decisions and actions.  

  3. Efficient and accurate data entry and reporting.  

  4. Healthy, productive, and proactive coordination with B2E team and CAD programs.  

  5. Openly communicating concerns and successes with the Coaching and Counseling Supervisor. 

  6. Serving as a role-model, mentor, and coach – demonstrating radical hospitality and a commitment to our mission. 

  7. Provide updated quarterly reports on employment & retention rates and goals accomplished by participants. Assist participants in attending job fairs and hiring events and training opportunities; report other relevant updates to Coaching and Counseling Supervisor, the Bridge team and other CAD program teams as needed. 

 

Qualifications 

Required: 

  • Strong communication skills, both written and oral. Must be able to communicate effectively during participant meetings, staff meetings, and community-wide meetings  

  • Previous experience with the target population, and the ability to provide services in a culturally sensitive manner.  A good Employment Counselor can relate well to team members and participants 

  • Proficient in Microsoft Word, Excel, and PowerPoint 

  • Ability to work collaboratively with team members and fellow employees 

  • Experience using data entry systems, or ability to teach them 

  • Reliable transportation  

  • Valid driver’s license and access to a vehicle 

Preferred: 

  • Bachelor’s degree from a four-year accredited institution  

  • Previous work experience in the social services sector  

  • Extensive knowledge of Duluth’s community resources and supports 

Other: 

  • Occasional evening hours may be required 

  • Meetings with participants and community partners off-site will be required 

  • Continuing education and training provided as needed 

Review Process:  

Annually, the Coaching and Counseling Supervisor will be responsible for conducting reviews of the Bridge to Employment staff and vice versa. The Bridge to Employment staff will also be requested to participate in a peer-review process of their fellow Bridge team members.  

 

Working Conditions  

This is a grant-funded, full-time position. This position is non-exempt with flexible working hour options that should span between 7am-8:30pm Monday – Friday. Full organizational benefits are offered. 

 

Compensation range starts at $18.00/hour. 

 

Please send resume, cover letter and 3 references to: 

Email:    jobs@communityactionduluth.org

Insert “MFIP Employment Counselor” in the subject line. Please indicate how you heard about the position.  

Mail:     Community Action Duluth 

              2424 West Fifth St, Suite 102 

              Duluth, MN 55806 

 

Position will be posted from November 8th through until filled. 

Community Action Duluth is proud to be an Equal Opportunity Employer. We believe that diversity of background and perspective are strengths. We seek to continue to grow a diverse, highly committed, skilled and collaborative staff.