We currently have the following positions available.

Position Title: Tax Site Manager


Reports To: Executive Director


Employment Type: Full-Time and benefits eligible


Supervises: Two staff and 60+ Volunteers


FLSA Status: Non-Exempt

Organizational Mission

To empower and engage our community to eliminate poverty.


Commitment to Values

To uphold, commit to, grow in and hold yourself and your fellow co-workers accountable to the organizational values of: respect, integrity, cultural competence and optimism; as well as the organization’s commitment to: anti-racism, public policy and community engagement-based work.


The Position

The Tax Site Manager is responsible for independently overseeing the Volunteer Income Tax Assistance (VITA) site. The VITA program is sponsored by the IRS and is designed to provide free tax help to taxpayers who:

  • Generally make less than $57,000;

  • Have a disability; or

  • Speak limited English.

The goal of the program is to eliminate barriers to filing taxes to help low-income people receive the refunds to which they are entitled and fulfill a legal requirement. For many in poverty, a tax refund is the largest single annual payment that can help support basic needs or invest in assets to help rise out of poverty, such as transportation or housing. Additionally, both the federal and state governments offer credits for low-income people that can only be accessed through filing. For those who experience disabilities, lack the education to file for themselves, and lack the money to pay a preparer, volunteer-powered Free Tax Sites are their only option to file a return and access the refunds to which they are entitled.


Major Responsibilities

  • Run a tax site with complex systems which performs over 1,500 tax returns per year.

  • Manage the tax site’s grants, including applying for federal, state, and local funding.

  • Ensure that the operations of the tax site meet grant requirements.

  • Recruit coordinate volunteers, with approximately 60 volunteers working per tax season.

  • Develop and maintain relationships with local community partners including schools, colleges, and other direct-service nonprofits.

  • Represent the tax site and coordinate with the IRS and Minnesota Department of Revenue.

  • Comply with federal and state taxation regulations.

  • Serve as a subject matter expert for tax questions, or as a liaison to the relevant entities.

  • Oversee public relations for the tax site, including but not limited to writing press releases and participating in television interviews.

  • Interact with participants, including educating, informing, and sometimes de-escalating.

  • Bachelor’s Degree in an applicable field.

  • 5 years of experience in any combination of supervising other employees, volunteer coordination, or tax/tax site work.

  • Strong communication skills, both written and oral. Must be able to communicate effectively during participant meetings, staff meetings, and community-wide meetings

  • Previous experience with the target population, and the ability to provide services in a culturally sensitive manner. 

  • Proficient in Microsoft Word, Excel, and PowerPoint

  • Ability to work collaboratively with team members and fellow employees

  • Experience using data entry systems, or ability to learn them

  • Reliable transportation

  • Valid driver’s license and access to a vehicle




  • Occasional evening hours will be required

  • Meetings with participants and community partners off-site will be required

  • Continuing education and training provided as needed


Please send resume, cover letter and 3 references to:

Email:   jobs@communityactionduluth.org.

             Insert “Tax Site Manager” in the subject line. Please indicate how you heard about the position.

Mail:     Community Action Duluth

             2424 West Fifth St, Suite 102

             Duluth, MN 55806


Community Action Duluth is proud to be an Equal Opportunity Employer. We believe that diversity of background and perspective are strengths. We seek to continue to grow a diverse, highly-committed, skilled and collaborative staff.