Position

Homebuyer Financial Coach

 

Organizational Mission

To empower and engage our community to eliminate poverty.

 

Position Description

This position will have an emphasis on working with people who have a short-term or long-term goal of homeownership. You will also work with participants in advancing their employment and educational goals if necessary.

 

You will put participants first in everything you do, by exemplifying radical hospitality (empathy, kindness, and patience) while recruiting and helping retain participants (with a strong focus on households of color and indigenous households) interested in gaining long-term financial security.

 

Our processes are customer-driven and tailored to each individual or family. This self-motivated position requires the ability to be a skilled collaborator, adaptable, solution-oriented and engaging.  A strong understanding of cultural competence and the challenge of poverty is key.

 

This is a grant-funded, full-time position. This position is non-exempt with flexible work-hour options that span between 7:00am-8:30pm Monday-Friday. Full organizational benefits are offered. The nature of this position may include some weekend hours.

 

You will work directly with other coaching staff, and closely with additional program staff to ensure that participants are getting assistance across all service areas.

 

Responsibilities:

• Support the mission of Community Action Duluth

• Provide one-on-one homebuyer, financial and employment coaching to participants

  • Work with participants to complete a detailed financial, housing and/or employment assessment and subsequent progress updates

  • Develop action plans and provide tools, resources and accountability to help participants meet their goals

  • Assist participants in resolving current financial situations, while shifting to proactive asset development

  • Help participants navigate the homebuying process, including credit-building, debt reduction, saving, finding an appropriate mortgage and buying a home.

  • Connect participants with additional community advocates/programs as needed

  • Monitor success and provide supportive follow-up services to participants as needed

• Administer FAIM matched-savings program

  • Screen participants for eligibility to the program, walk them through the application process, and enroll them in the program

  • Help motivate participants to save and work with them on achieving their goal of homeownership while in the program

  • Check-in with FAIM participants on a monthly basis and send them their monthly bank statements, so they can see their savings progress

  • Comply with any programmatic requirements for documentation and follow-up

• Outcome tracking—track the stories and successes of program participants

  • Maintain monthly contact with participants and monitor their status

  • Use Salesforce, Homeownership Capacity, and home keeper, and possibly other data management systems to document and reflect the progress of participants in a timely and accurate manner

  • Keep records up-to-date and accurate

Qualifications

Required:

• Two or more years of previous work experience in a related field

• Strong communication skills, both written and oral. Must be able to communicate effectively during coaching sessions. Some public speaking/presentations may be required.

• Previous experience with the target population, and the ability to provide services in a culturally sensitive manner. A good Coach is able to relate well to team members and participants

• Proficient in Microsoft Word, Excel, and PowerPoint

• Ability to work collaboratively with team members and fellow employees

• Experience using data entry systems

• Reliable transportation

 

Preferred:

• Previous work experience in housing counseling

• Previous work experience in the financial sector such as banking, lending, insurance or investments

• Bachelor’s degree from a four-year accredited institution

• Extensive knowledge of Duluth’s community resources and supports

 

Other:

• Occasional evening/weekend hours may be required

• Continuing education and training provided as needed

 

Compensation depends on experience. Compensation range is from $17-$19 per hour.

 

Please send resume, cover letter and 3 references to    

Email:   jobs@communityactionduluth.org.

Insert “Homebuyer Coach” in the subject line. Please indicate how you heard about the position.

Mail:     Community Action Duluth

             2424 West Fifth St, Suite 102

             Duluth, MN 55806

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Position will be posted until position is filled Community Action Duluth is proud to be an Equal Opportunity Employer. We believe that diversity of background and perspective are strengths. We seek to continue to grow a diverse, highly committed, skilled and collaborative staff.

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